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The Weekly Refraction

Finally, an eye exam for the business side of your practice.

Insider knowledge, in your inbox every Monday.

REVEALED
REFRACTION #01Money Taboos
3xcash pay exam fee spread

Cash pay exam fees vary 3x across independent practices. Everyone thinks theirs is normal.

$79the middle 50%$130 median$235

THE WEEKLY EXAM

How it works

No one shares their numbers. That ends Monday.

1

Open The Weekly Refraction newsletter. It lands Monday, 7:00 AM ET.

Inbox
E
The Weekly Refraction7:00 AM ET
Revealed: cas… plus this week…
C
Chad · Frame Rep
Just circling … (4th time this w…
2

Take the survey online. 60 seconds, no login, code on the spot.

weeklyrefraction.com/week/12
Cash exam fee
$ 130
This week's code2020
3

Unlock the reveal instantly. Your code opens this week's results.

weeklyrefraction.com/reveal
2020
Enter this week's code to open the reveal
4

Repeat next Monday. A new metric refracted every week.

Every Monday
MonRefraction #13 · Fill-in OD day rate
MonRefraction #14 · Revenue per exam
MonRefraction #15 · New patient percentage
MonRefraction #16 · Capture rate

Why keep showing up

One minute a week becomes a full picture of your practice.

Each answer fills in one more square. Miss a week and it stays a blind spot. The picture is only as complete as the weeks you show up.

One survey and one reveal open per week. Both close Sunday at 11:59 PM ET, and a missed reveal does not come back until the metric returns next season.

Sample season: 18 of 52 weeks answered

You improve.

Spot the metrics where you trail the field, and fix the ones that move profit first.

Your team learns.

A shared weekly number gives everyone the same scoreboard to pull toward.

You stay sharp.

60 seconds keeps your head in the numbers all year, not just at close.

THE TREATMENT PLAN

Refract it. Correct it. Recall it.

Every reveal ends with the same four steps, the exact path your patients already walk: exam lane, Rx pad, optical, recall system. You manage the number; your team moves it.

The goal is never to put a team member down, only to build everyone up.

9:41

The team

No-shows hit 14% in the Friday report.

This week's Rx: confirmations move to text, 48 hours out. Maria owns it, starts Monday.

On it. Script is taped at the front desk.

Recheck goes on the scorecard, day 30.

Two saves already, both rebooked from the text.

Post that at the huddle. Wins go on the board.

Down to 9% this morning. Sharper.

That is the whole plan. Next refraction lands Monday.

Message

Your Rx plan

  1. 1

    NEWSLETTER

    Refract it

    Monday's newsletter brings the national numbers; you bring yours. The gap between them is the refractive error, and now it has a size.

  2. 2

    REVEAL

    Prescribe it

    The reveal shows which practices run sharper and why. Write the fix like an Rx: one correction, one name, one dose. Not five changes, one.

  3. 3

    HUDDLE

    Dispense it

    Accountability starts at the Monday huddle: script the words, tape it where the work happens, and the correction becomes something the team wears.

  4. 4

    SCORECARD

    Recall it

    The Rx plan closes its own loop: the 30-day recheck goes on your scorecard, and next season's reveal retests you free.

THE FULL WORKUP

Nine units. Fifty-two metrics. Something new every Monday.

Nine themes shape the year. Every metric belongs to one.

PICK YOUR LANE

Which is better, one or two?

The one question every patient knows by heart. For once, both answers are right.

One.

If you have access to the real number this week

OwnerCo-ownerOffice managerAdministrator

Enter the real number.

One real number from your practice each week. 60 seconds in the chair, and every answer sharpens the picture for the whole field.

Two.

If you don't have it in front of you

Associate ODOpticianStudentFront deskIndustry

Take your best guess.

Take your best guess at the national median, then see how close you came at Monday's reveal.

Jackson Pace, CPA

YOUR GUIDE

Your guide has seen more practice numbers than just about anyone.

Jackson Pace, CPA, leads one of the only firms in the nation exclusive to eye care. Hundreds of practices, thousands of doctors, one question on repeat: are my numbers normal? He built this so the whole field can answer it together, one Monday at a time.

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Straight talk

The fine print, in large print.

Four promises that never move.

  • Every response stays anonymous

    Every number you submit joins an anonymized field. No names, no practices, no exceptions.

  • Details never travel

    We ask for a few practice details once, only to keep the results honest and comparable. They stay separate from your answers, permanently.

  • Group results only

    We never share individual data. What you see is always the group: medians, ranges, and where you sit within them.

  • No logins, ever

    Your email is a delivery address, never an identity. Codes rotate weekly and appear only on the survey confirmation screen.

STRAIGHT ANSWERS

Questions, answered

The short version of everything above.

Free, forever. The reveals are the product and they only work if everyone can take part. Refractional CFO covers the cost because the data makes us better at our day job.

EVERY MONDAY

Insider knowledge, in your inbox every Monday.

One metric, 60 seconds, and something to look forward to as you start the week.